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Call 111 - When it is less urgent than 999
Useful Resources

How To Obtain Treatment At Any Time

Your treatment needs will vary according to:

  • severity of illness/ injury
  • urgency of need
  • time of day/ night

There are several options available to you and these are summarised below.

1. Pharmacy

Your local family doctor is the main point of contact for you and your family’s health care.
However, your local pharmacy can often give you instant advice, so you don’t always need to make, and wait for, a doctor’s appointment. Pharmacies are operated by fully qualified staff who are able to advise on many minor ailments and injuries. They will also advise if you should seek further help elsewhere.

Most pharmacies now operate a scheme called the Community Pharmacy Minor Ailments Scheme, details of which are shown in a Pharmacy First information leaflet. This explains what is available and how to get it.

Note - over-the-counter medicines , available from your pharmacy, often cost less than the price of a standard prescription.

2. GP surgery

Your local family doctor is still available to you should you prefer an appointment.
However, there will be occasions when the surgery is closed, or an immediate appointment is not available. You should then consider the following alternatives:

3. GP Out Of Hours

If you ring the surgery out of hours you may hear a message giving you an alternative telephone number. This number will be for another GP surgery that will be able to offer you an emergency appointment with another GP.

4. Out of Hours 111 Service

The 111 Service exists for help and advice on how and where to find the most suitable treatment for your needs. You will be asked a series of questions on the telephone, which are aimed at finding out what these needs are, so that you can be advised what to do next. You may be referred to one of the following services, which you can also access yourself if you feel it is necessary:

5. Minor Injury Unit

This unit is able to deal with, for example, fractures, cuts, bruises, minor eye problems, burns, scalds and sprains, and is located at Accrington Victoria Hospital.

6. Urgent Care Centre

For serious conditions, such as broken bones or breathing difficulties that need urgent attention but are not life threatening. They are NOT for dental problems, cold symptoms, and upset stomachs AND MUST NOT BE USED to OBTAIN prescriptions.

Urgent Care Centres are located at Burnley General Hospital and the Royal Blackburn Hospital.

7. Emergency Dental Unit

For help finding an NHS dentist for both urgent and routine care please call the local dental helpline on 0845 53 33 230.

Emergency treatment is available at a dental unit in Accrington from 6pm to 10pm midweek, and during daytime hours at weekends. The helpline will be able to refer you to the most appropriate centre.

8. Accident & Emergency

Calling 999 or attending Accident & Emergency departments is for people who are seriously ill or whose life is in danger.

You can also download this information here (.doc 27KB)

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